Read our collaboration with user interviews on how research teams can increase product impactLearn more
AI customer interviews empowers any member of your team to launch a research study in 10 minutes, interview hundreds of customers in hours, and view actionable insights instantly.
Get a demoHEARD uses AI to interview your customers and collect great context from them that you can't achieve with a survey.
Experience AI-powered conversational interviews that adapt in real-time
Questions are adapted to what your customers say in real-time to collect personalized context.
As HEARD talks to more customers, it asks smarter questions based on what it learned in past interviews.
HEARD is trained by real user researchers on how to ask unbiased, open-ended questions.
Free up capacity for researchers or empower product managers, designers, or marketers to drive research forward.
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Use our ready-made templates or describe your research goals and have the AI design a research study for you.
Translate business goals into a list of research objectives in a single click.
Get recommendations on the best questions to ask.
“HEARD helps me deliver the kind of empirical evidence that data-driven founders demand. It's a must-have tool for any high-growth company looking to better understand their customers and identify new growth opportunities.”
Easily drive your own customers to participate in studies or recruit directly from a panel.
Share a link with your customers to participate in a HEARD interview on the web.
Embed the interview in your product or website with a single line of code.
Access a panel of participants powered by User Interviews.
Enable participants to interact with and share feedback with stimulus during interviews.
Participants can interact with Figma prototypes by clicking through the screens and completing tasks.
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Save 10+ hours of manual analysis per study by using HEARD to automatically surface the top insights and themes.
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Get a high level summary of insights based on your learning goals.
Give anyone on the team access to insights with a simple link.
We extract relevant quotes so you can see what customers said in their own words.
Gain confidence on what matters most with graphs that measure top themes.
Chat with your data to explore and run custom analyses.
Ritual tested HEARD head-to-head against in-person interviews and found them to be just as effective.
Ritual used HEARD to gather feedback on their new skincare supplement, HyaCera. After running the test, Ritual replaced all of their in-person interviews with HEARD.
Collect feedback from early users after a launch so that you can quickly understand what's working and identify opportunities for improvement.
Validate that you're solving the right problems before building something new by asking customers to describe the frequency and intensity of a problem, and how they currently solve it today.
Understand the needs, habits and goals of different customer segments so that you can more precisely tailor your product and messaging to them.
Ask customers to share more context on support tickets or past feedback so that you can pinpoint exactly what went wrong and determine how to fix it.
Build a 360° view of product satisfaction and usage by interviewing customers to understand their goals, use cases, challenges and desired improvements.
Have customers share detailed workflows and examples of how they use your product now, and explore new use cases for the future.
In-person interviews can help team members build empathy and connection with customers, while HEARD studies collect robust qualitative and quantitative data to help you comprehensively map a problem space.
Allen Narcisse, CEO of Gigs
Some people just point your customer data at OpenAI. We're not some people. We use decades of experience building products in this space to create HEARD.
Try the AI model by giving feedback on potential follow-up questions based on what you care about most.
Enable non-research experts to conduct research using a standardized, validated approach with HEARD.
Cut out low-value, tedious tasks like coordinating calendars and tagging transcripts to focus on higher-impact activities.
Use proprietary models trained by real user research experts, and validate behavior before sending to customers.
Launch studies quickly and get rich data back on-par with in-person conversations.
See real patterns and trends emerge from the data so that you can confidently decide what to do next.
HEARD interviews are proven to make your customers feel...well, heard. (That's where the name comes from).